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[Knowledge Base Articles](https://helpdesk.medva.com/knowledge-base-articles?hsLang=en) # Knowledge Base Articles [**\[Email\]** - How to Handle Phishing Emails](https://view.monday.com/5374040332-90e7279f2127a721521a96cad1466a14?r=use1) [**\[Desktop and Laptop\]** - Computer - Slow Response Time / Low Disk Space](https://view.monday.com/5258008547-b2f11626bb8ff9d1ed5a31ebd0e5cc54?r=use1) [**\[Desktop and Laptop\]** - Computer - Does not Turn On / Power On / Boot](https://view.monday.com/5298131464-fc2a38ddca800fddbeb33b8bd143c6c7?r=use1) [**\[Desktop and Laptop\]** - Desktop Keyboard Troubleshooting](https://view.monday.com/5298022770-4ef618383893eef7041f30bc07ab2ee9?r=use1) [**\[Desktop and Laptop\]** - Hardware - Lost / Stolen Device](https://view.monday.com/5304857194-408209687d63cb77cf31f731971cf175?r=use1) **\[**[**Desktop and Laptop\]** - How to Get the Device Serial Number](https://view.monday.com/5207337074-cbcb8199adcbff9d9cd66b56687f095f?r=use1) [**\[Network and Internet\]** - How to Map a LAN Drive](https://view.monday.com/5257555135-2ef491f676450c300726ba6fa10dc1dc?r=use1) [**\[Network and Internet\]** - No Internet Connection](https://view.monday.com/5239679195-a06cf14e57b48715eb249135cdb24f23?r=use1) [**\[Software and Application\]** - Adobe Acrobat Reader - Issues Opening PDF Files](https://view.monday.com/5257098787-855fe29bc41663902be40441a57e68e5?r=use1) [**\[Software and Application\]** - Chrome Remote Desktop Installation](https://view.monday.com/4543482805-1b7c19e0aa6948204b667227ec57ee02?r=use1) [**\[Software and Application\]** - Payoneer - How to Verify your Account](https://view.monday.com/5288612928-c3e8248991c0f3815d1e6c030ddf1ec0?r=use1) [**\[Software and Application\]** - Software Categories](https://view.monday.com/5256964850-bcf1c0b1263ec5b3605e8a711debf7d9?r=use1) [**\[Software and Application\]** - VPN is Logged Out](https://view.monday.com/5239786942-6e5a0182e23c89832efbded5a2582c34?r=use1) [**\[Software and Application\]** - VPN - Unable to Access US Websites](https://view.monday.com/5280922171-af472a4c460876cc135f02b237b6f8d7?r=use1) [**\[System Requirements\]** - How to Submit an IT Device Check Ticket](https://helpdesk.medva.com/submitting-an-it-device-check-ticket?hsLang=en) [**\[System Requirements\]** - Hardware and Software Requirements](https://view.monday.com/5240466551-c7d57a86b9b1ac8506ea3b00b585a62f?r=use1) [**\[System Requirements\]** - IT Device Check Guidelines and Reminders](https://view.monday.com/5246593814-b0b4f60fca6e0aeaaa6d416efdfb132e?r=use1) [**\[System Requirements\]** - IT Device Check Process](https://view.monday.com/5246646095-76088da80e4f23a3a04b9b926be126ca?r=use1) - [Finance](https://helpdesk.medva.com/finance?hsLang=en#main-content) - [Payoneer](https://helpdesk.medva.com/finance?hsLang=en#payoneer) - [VA Requests](https://helpdesk.medva.com/finance?hsLang=en#va-requests) - [Information Technology (IT)](https://helpdesk.medva.com/information-technology-it?hsLang=en#main-content) - [System Requirements](https://helpdesk.medva.com/information-technology-it?hsLang=en#system-requirements) - [Downloads](https://helpdesk.medva.com/information-technology-it?hsLang=en#downloads) - [Software/Application](https://helpdesk.medva.com/information-technology-it?hsLang=en#software-application) - [Training](https://helpdesk.medva.com/training?hsLang=en#main-content) - [MedVA University](https://helpdesk.medva.com/training?hsLang=en#medva-university) - [Human Resources and Timekeeping](https://helpdesk.medva.com/human-resources-and-timekeeping?hsLang=en) - [VA Operations](https://helpdesk.medva.com/va-operations?hsLang=en#main-content) - [Client and VA Experience](https://helpdesk.medva.com/va-operations?hsLang=en#client-and-va-experience) - [Approved Memos, Policies & Procedures](https://helpdesk.medva.com/approved-memos-policies-procedures?hsLang=en) - [Downloads (TEST)](https://helpdesk.medva.com/downloads-test?hsLang=en) - [VA Request Forms](https://helpdesk.medva.com/va-request-forms?hsLang=en#main-content) - [Finance](https://helpdesk.medva.com/va-request-forms?hsLang=en#finance) - [Training](https://helpdesk.medva.com/va-request-forms?hsLang=en#training) - [Human Resources](https://helpdesk.medva.com/va-request-forms?hsLang=en#human-resources) - [Knowledge Base Articles](https://helpdesk.medva.com/knowledge-base-articles?hsLang=en) - [IT Helpdesk Ticketing System](https://helpdesk.medva.com/it-helpdesk-ticketing-system?hsLang=en) [![Chill listening crop-3](https://helpdesk.medva.com/hs-fs/hubfs/MedBizMyOrtho%20Icon.png?width=94&height=24&name=MedBizMyOrtho%20Icon.png "Chill listening crop-3")](http://medva.com) Quick Links Copyright © 2026, MEDVA